Privacy Policy

SmartSealed Pty Ltd Privacy Policy

SmartSealed Pty Ltd (“SmartSealed”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

This policy applies to information collected through our website:

https://smartsealed.com.au/

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how businesses collect and manage personal information.

1. Definitions

For the purposes of this Privacy Policy:

Personal Information

Means information or an opinion that identifies an individual or could reasonably identify an individual. Examples include name, phone number, email address, or residential address.

Sensitive Information

Means a subset of personal information that is given a higher level of protection under the Privacy Act, such as information relating to health, racial or ethnic origin, political opinions, religious beliefs, or criminal records.

Website

Means the SmartSealed website located at https://smartsealed.com.au/

Services

Refers to the services provided by SmartSealed, including but not limited to leak detection, waterproofing, shower sealing, balcony sealing, and related building services.

Cookies

Small files stored on your device that allow websites to recognise your browser and remember certain information about your visit.

2. What Personal Information We Collect

SmartSealed may collect personal information that you provide directly to us when you:

• Submit a contact or quote request
• Request an inspection or service
• Contact us via phone, email, or website form
• Upload images or documents relating to a service enquiry
• Communicate with us regarding our services

The personal information we may collect includes:

• Name
• Phone number
• Email address
• Property or service address
• Photos or files you submit
• Details about your service request
• Any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, such as:

• IP address
• Device type
• Browser type
• Pages visited
• Date and time of website access

3. How We Collect Personal Information

We collect personal information in several ways, including:

• Through website contact forms
• Through phone calls and emails
• Through enquiries submitted via our website
• Through social media communication
• Through third-party referrals
• Through cookies and website analytics tools

Where reasonable and practical, we collect personal information directly from you.

4. Why We Collect Personal Information

SmartSealed collects personal information for purposes including:

• Providing quotes and responding to enquiries
• Scheduling inspections and service appointments
• Delivering our sealing and waterproofing services
• Communicating with customers regarding projects
• Improving our website and customer experience
• Internal record keeping
• Marketing and promotional communications (where permitted)

We only collect personal information that is reasonably necessary to carry out our business activities.

5. Disclosure of Personal Information

We may disclose personal information in certain circumstances, including:

• To contractors or technicians providing services
• To service providers supporting our business operations (such as IT services, website hosting, or CRM platforms)
• When required by law
• When you have consented to the disclosure

SmartSealed does not sell or rent personal information to third parties.

6. Security of Personal Information

We take reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure website hosting
• Restricted access to sensitive data
• Secure digital storage systems
• Regular system monitoring and maintenance

When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify it.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors interact with our site.
These technologies help us:

• Analyse website traffic
• Improve website functionality
• Enhance user experience
• Identify popular pages and services

You can choose to disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

8. Access to and Correction of Personal Information

You have the right to request access to personal information we hold about you.

If you believe the information we hold is incorrect, incomplete, or outdated, you may request that we correct it.

Requests can be made by contacting us using the details provided below.